New Image Office Design Ltd / Nene Lodge, Funthams Lane, Whittlesey / Tel: 01733 202080 / Email:
1.1. Welcome to the New Image Office Design website. These Terms apply to Your use of Our Site, whether as a guest
or as a registered user, and the terms on which We supply our Products. Please read them carefully, particularly
before ordering any products. They are important. You are also responsible for ensuring that all persons who access
Our Site through Your internet connection are aware of these Terms, and that they comply with them. If You do not
agree to these Terms, you may not use or access Our Site. We recommend that You print a copy of these Terms for
future reference.
2.1. We are NEW IMAGE OFFICE DESIGN LIMITED, a company registered in England and Wales with a company
registration number 04412376 and with our registered office at Nene Lodge, Funthams Lane, Whittlesey,
Cambridgeshire, PE7 2PB. Our main trading address is Nene Lodge, Funthams Lane, Whittlesey, Cambridgeshire,
PE7 2PB. Our VAT number is 793053322.
3.1. In these Terms, the following words bear the following meanings:
Content information, text, data, graphics, photographs, illustrations, artwork, names, logos, icons,
trademarks, service marks and information about Us and Our areas of business and general
information as contained within the Site
Deep Links A hypertext link which take visitors into a particular page on a Site whilst bypassing the homepage
of that Site
computer viruses, macro viruses, worms, Trojan Horses, trap doors, back doors, Easter eggs,
worms, time bombs, login bombs, cancelbots, keystroke loggers, spyware, adware, corrupted files
or other harmful components that are intended to damage, detrimentally interfere with,
surreptitiously intercept or expropriate any system, data or Personal Information or disrupt the
normal operating procedures of a computer
Group any group of companies to which We may belong, including any subsidiaries, ultimate holding
company and its subsidiaries, as defined in section 736 of the UK Companies Act 1985
links by which visitors can move from one Website to another or from one page to another within
the same Website
IP address a set of numbers which is assigned to Your computer during a browsing session whenever You
log on to the Internet via Your internet service provider or Your network (if You access the Internet
from, for example, a computer at work).
Liabilities Losses, proceedings, claims, demands, liabilities, charges, costs and expenses, including legal
fees, incurred by Us, all other companies within Our Group, and the officers, directors, employees
and agents of Us and all other companies within Our Group, whether incurred in connection with a
third party claim or otherwise
Licence a perpetual, royalty-free, non-exclusive, worldwide, sub-licenseable right and license to use,
reproduce, copy, modify, adapt, publish, translate, distribute, perform, play, the subject-matter of
the Licence, and to include the rights and licences to make the subject-matter available to third
parties and the public, exercise all copyright and publicity rights with respect to it, create
derivative works from it and/or to incorporate it in other works in any media now known or later
developed for the full term of any rights that may exist in the subject-matter, at no cost and for as
long as We require.
Losses indirect or consequential loss, loss of use, loss of data, loss of revenue or anticipated profits, loss
of business, loss of profit or contracts, loss of income or opportunity, loss of goodwill or injury to
reputation, losses suffered by third parties, wasted management or office time, special or
exemplary damages or any other loss or damage of any kind, However arising and whether
caused by tort (including negligence), breach of contract or otherwise, even if foreseeable
Order an order by You to buy any Product(s) from Us through Our Site
basic information which identifies You as an individual, including Your name, postal address,
telephone number(s) and email address(es), billing address, delivery address, passwords.
Product a product offered for sale by Us on Our Site
Site and any sub-domains of it or any subsequent URL which may replace it.
Terms these terms of use
We, Us, Our,
You, Your You
4.1. You agree to use Our Site in accordance with these Terms.
5.1. Any Orders placed by You are subject to these Terms.
5.2. If you have any questions before placing Your Order, please contact us, and we will do our best to answer your
5.3. Your Order constitutes an offer to Us to buy a Product.
5.4. After placing an Order, You will receive an order acknowledgment e-mail from Us acknowledging that We have
received Your order. Please note that this does not mean that Your Order has been accepted.
5.5. All Orders are subject to acceptance by Us. We will confirm such acceptance to You by sending You a despatch
confirmation e-mail that confirms that the Product has been dispatched.
5.6. Our acceptance of the Order and the completion of the contract (Contract) between You and Us will take place on the
despatch to You of the Products ordered unless We have notified You that We do not accept Your Order, or You
have cancelled it in accordance with these Terms.
5.7. We may decline to accept an Order at our discretion, including, but not limited to, circumstances where:
5.7.1. the Product is unavailable
5.7.2. the Product has been misdescribed
5.7.3. the Product has been mispriced
5.7.4. We are unable to obtain authorisation for Your payment
5.8. The Contract will relate only to those Products whose dispatch We have confirmed in the Dispatch Confirmation. We
will not be obliged to supply any other Products which may have been part of Your Order until the dispatch of such
Products has been confirmed in a separate Dispatch Confirmation.
6.1. Please note that in some cases, We accept Orders as agents on behalf of third party sellers. The resulting legal
contract is between You and that third party seller, and is subject to the terms and conditions of that third party seller,
which they will advise You of directly.
6.2. You should carefully review their terms and conditions applying to the transaction.
7.1. Your order will be fulfilled by the delivery date set out in the despatch confirmation email or, if no delivery date is
specified, then within 30 days of the date of the despatch confirmation email, unless there are exceptional
8.1. The Products will be at Your risk from the time of delivery.
8.2. Ownership of the Products will only pass to You when We receive full payment of all sums due in respect of the
Products, including delivery charges.
9.1. If You are contracting as a consumer:
9.1.1. You may cancel a Contract at any time within 8 working days, beginning on the day on which You receive
the Products UNLESS the Product is made to Your specification
9.1.2. If You wish to cancel : You will receive a refund of the price paid for the Products in accordance with our Refunds Policy
set out in these Terms You must inform us in writing and return any Products to us immediately, in the same condition in
which You received them, and at Your own cost and risk.
9.2. These Terms do not affect Your statutory rights.
10.1. The price of any Products will be as quoted on Our Site from time to time, except in cases of obvious error.
10.2. These prices include VAT (at checkout) and delivery costs.
10.3. Prices are liable to change at any time, but changes will not affect orders in respect of which We have already sent
You a Dispatch Confirmation
10.4. Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the
Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch
procedures so that, where a Product's correct price is less than our stated price, We will charge the lower amount
when dispatching the Product to You. If a Product’s correct price is higher than the price stated on our site, We will
normally, at our discretion, either contact You for instructions before dispatching the Product, or reject Your order and
notify You of such rejection.
10.5. We are under no obligation to provide the Product to You at the incorrect (lower) price, even after We have sent You
a despatch confirmation email, if the pricing error is obvious and unmistakeable and could have reasonably been
recognised by You as a mis-pricing.
10.6. Payment for all Products must be by credit or debit card. We will not charge Your credit or debit card until We
despatch Your order.
11.1. If You order Products from our site for delivery outside the UK, they may be subject to import duties and taxes which
are levied when the delivery reaches the specified destination. You will be responsible for payment of any such
import duties and taxes. Please note that We have no control over these charges and cannot predict their amount.
Please contact Your local customs office for further information before placing Your order.
11.2. Please also note that You must comply with all applicable laws and regulations of the country for which the products
are destined. We will not be liable for any breach by You of any such laws.
12.1. If you wish to cancel an Order for a product that is made to order, we may find it difficult to resell this to another
customer at the full selling price. We will charge a cancellation fee of 20% of the full selling price in these
circumstances, and our normal refund policy will not apply. This does not affect your statutory rights, and will not
apply if the Product is faulty.
12.2. When You return a Product to us, We will examine the returned Product and will notify You of Your refund via e-mail
within a reasonable period of time.
12.3. We will usually refund any money received from You using the same method originally used by You to pay for Your
12.4. We will usually process the refund due to You as soon as possible and, in any case, within 30 days of the day We
received Your cancellation or the day We confirmed to You via e-mail that You Were entitled to a refund for delivery
of the defective Product.
12.5. If We find that a Product has not been returned to us in a fully resaleable condition, or We, in our discretion, believe
that the Product is personalised, or We are unable to resell the Product within a period of 21 days, then We reserve
the right to refuse a refund on the Product, or deduct up to 20% of the purchase price from the amount of any refund.
12.6. Products returned by You because of a defect will be refunded in full, including a refund of the delivery charges for
sending the item to You and the cost incurred by You in returning the item to us.
12.7. Products returned by You within the 8-day cooling-off period in these Terms will be refunded in full, including the cost
of sending the item to You. However, You will be responsible for the cost of returning the item to us.
13.1. By placing an Order through Our Site You warrant that:
13.1.1. You are over 18 years old. You must be 18 years old or over to place an Order through Our Site. If We
discover or have reason to suspect that You are not over 18 years of age, then We reserve the right to
suspend or terminate Your access to this Site immediately and without notice.
13.1.2. You are legally capable of entering into binding contracts.
13.1.3. You are resident in the United Kingdom.
13.1.4. You are accessing our site from the United Kingdom.
13.1.5. You will indemnify Us against all Liabilities that may be incurred by Us as a result of Your breach of these
14.1. Our site is only intended for use by people resident in the United Kingdom. We do not accept orders from individuals
outside the United Kingdom.
14.2. You are responsible for making all arrangements necessary for You to have access to Our Site.
14.3. We endeavour to make the Site available 24 hours a day. However, We will not be liable if for any reason if all or part
of the Site is unavailable at any time or for any period. We may suspend access to the Site temporarily or
permanently and without notice. From time to time We may restrict access to some parts of Our Site, or Our entire
Site, to users who have registered with Us.
15.1. We may change Our Site and anything described in it without notice to You.
16.1. We have tried to ensure that all the Content provided on the Site is accurate and up-to-date at the time of publication.
16.2. Commentary and other materials posted on Our Site are not intended to amount to advice on which reliance should
be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by
any visitor to Our Site, or by anyone who may be informed of any of its contents.
16.3. Unless We expressly state to the contrary the Content and this Site is not intended to, nor does it, constitute any
professional advice or services.
17.1. You are permitted to:
17.1.1. download, retrieve and display Content from the Site on a computer screen for Your personal use or for
internal use within Your organisation; and
17.1.2. print individual pages on paper (but not to photocopy them) and
17.1.3. store such pages in electronic form (but not on any server or other storage device connected to a network)
for Your personal use or for internal use within Your organisation; and
17.1.4. copy the Content to individual third parties for their personal use only if: You acknowledge Our Site as the source of the information by including such acknowledgement
and Our address and the address of Our Site in the copy of the Content; and inform the third party that the Content may not be copied or reproduced in any way.
17.2. Any other use of the Site or the Content, including for commercial purposes, requires Our prior written permission.
17.3. Our status (and that of any identified contributor) as the authors of material on Our Site must always be
18.1. Unless We give You written permission You are not permitted to: 
18.1.1. copy, reproduce, republish, post, broadcast, transmit, make available to any third parties or otherwise use
the Site or Content in any way except for Your own personal, non-commercial use; or
18.1.2. reproduce on, transmit to or store in any other Web site or electronic retrieval system any part of Our Site
or Content.
18.1.3. adapt, alter or create a derivative work from the Site or Content.
19.1. You agree that You will:
19.1.1. not open more than one account
19.1.2. not allow another person to use Your account
19.1.3. not transfer Your account to another person
19.1.4. not send multiple messages containing the same or similar wording to Us
19.1.5. not adopt an offensive or obscene user name
19.1.6. notify Us immediately of any unauthorised use of Your password or any other breach or security or which
You became aware
19.2. If You choose, or You are provided with, a user identification code, password or any other piece of information as
part of Our security procedures, You must treat such information as confidential, and You must not disclose it to any
third party.
19.3. We have the right to disable any user identification code or password, whether chosen by You or allocated by Us, at
any time, if in Our opinion You have breached these Terms.
19.4. You acknowledge that We may be required by law or regulations to access, monitor, store or copy material sent to
Us without further notice to You.
20.1. You must not use Our Site in any way to send, knowingly receive, upload, download, use or re-use any Content
which does not comply with these Terms, including Our Security Standards
21.1. You must not use Our Site in any way:
21.1.1. use the system of uploading or transmitting any Content in a way that may cause the system (or the
servers or networks connected to the system) to be interrupted, damaged, rendered less efficient or such
that the effectiveness or functionality of the system is in any way impaired;
21.2. You must not, without Our permission:
21.2.1. submit to Us or to these Sites or to any visitor to these Sites any Destructive Features.
21.2.2. attempt to gain unauthorised access to, damage or disrupt: any part of Our Site any equipment or network on which Our Site is stored any server, computer or database connected to Our Site. any software used in the provision of Our Site any equipment or network or software owned or used by any third party in connection with Our
21.2.3. in any way attempt to access, alter, de-compile, reverse engineer, destroy or otherwise tamper with any
part of this Site, its software or systems.
21.2.4. attack Our Site via a denial-of-service attack or a distributed denial-of service attack.
21.3. By breaching the sub-clauses above You may be committing a criminal offence under the Computer Misuse Act
1990. We will report any such breach to the relevant law enforcement authorities and We will co-operate with those
authorities by disclosing Your identity to them. In the event of such a breach, Your right to use Our Site will cease
22.1. In these Terms We grant to You a revocable, non-exclusive, royalty-free right to provide a hypertext link (but not a
Framed link or Deep Link) to the home page of this Site from any other business information or business service
Website, PROVIDED that (unless We give Our written permission) You do so in a fair and legal way without
damaging Our reputation or taking advantage of it. In particular:
22.1.1. You shall not make any warranties or representations about Us, Our services or Our policies except with
Our prior written permission; and
22.1.2. You shall not suggest expressly or impliedly that We have endorsed Your site or are associated with it
where this is not the case.
22.1.3. You must not establish a link from any Website that is not owned by You.
22.1.4. Our Site must not be framed on any other site
22.1.5. You may not create a link to any part of Our Site other than the home page.
22.1.6. The Website from which You are linking must comply in all respects with the content standards set out in
these Terms.
22.2. We reserve the right to withdraw linking permission without notice.
22.3. If You would like to set up a hypertext link or Deep-Link to Our Site or make use of any material on Our Site where
Our permission is required, please contact Us
23.1. We may provide links to Websites or Web pages or other online resources for You to access at Your discretion.
23.2. Once You leave Our Site, whether or not You realise that You have left, We are not in any way responsible for :
23.2.1. your use
23.2.2. the availability
23.2.3. the content (including any advertising)
23.2.4. the privacy policies and practices
23.2.5. any Losses incurred as a result of Your use or reliance on
of any Webpage or Website to which this Site is linked
23.3. We cannot give any undertaking, that products You purchase from third party sellers through Our Site, or from
companies to whose Website We have provided a link on Our Site, will be of satisfactory quality, and any such
warranties are disclaimed by us absolutely. This disclaimer does not affect Your statutory rights against the third
party seller. We will notify You when a third party is involved in a transaction, and We may disclose Your Personal
Information related to that transaction to the third party seller.
24.1. The Site may from time to time contain advertising material. When it does We do not endorse or accept any liability
for any of the products or services so advertised, or for any error or inaccuracy in the advertisements.
24.2. Advertisers and sponsors are responsible for ensuring that material submitted for inclusion on the Site complies with
all relevant laws.
24.3. The placement of advertisements is subject to separate and specific agreements Between Us and advertisers.
25.1. Except where otherwise indicated, We are the owner or licensee of all intellectual property rights in Our Site and in all
the Content featured on Our Site and of all related intellectual property rights, including but not limited to all database
rights, trade marks, registered trade marks, service marks and logos.
25.2. This extends to the use of the content in published books and other books and other publications. We will strongly
protect Our intellectual property rights in all countries.
25.3. Nothing in these Terms should be interpreted as conferring by implication, estoppel or otherwise any licence or right
to use any trademark, patent, design right or copyright of Ours or of any third party.
26.1. If, in Our opinion, You breach these Terms through Your use of Our site:
26.1.1. Your right to use Our Site will cease immediately; and
26.1.2. You must, at Our option, return or destroy any copies of the materials You have made; and
26.1.3. We may take such action as We deem appropriate at Our discretion, including but not limited to: the immediate, temporary or permanent withdrawal of Your right to use Our Site the immediate, temporary or permanent removal of any Contribution uploaded by You to Our Site the immediate, temporary or permanent disablement of any user identification code or password,
whether chosen by You or allocated by Us issuing a warning to You commencing legal proceedings against You for reimbursement of all Liabilities resulting from the
breach informing the appropriate authorities and to provide to them such information We reasonably feel
is necessary
26.1.4. You shall fully and promptly indemnify Us, and our officers, directors, employee, agents and suppliers,
against all Liabilities which We or they may suffer or incur as a result (directly or indirectly) of Your use of
Our Site, access to Our Site, any breach by You of these Terms, or the rights of any third party, disclosure
of membership passwords and any other matter in connection with Your participation in the services on Our
Site. or by any other person accessing Our Site using your account or Personal Information.
26.2. We exclude liability for actions taken in response to breaches of these Terms. The responses described in these
Terms are not limited, and We may take any other action We reasonably deem appropriate
27.1. We warrant to You that any Product purchased from us through our site is of satisfactory quality.
27.2. Our liability in connection with any Product purchased through our site is strictly limited to the purchase price of that
27.3. This does not include or limit in any way our liability:
27.3.1. For death or personal injury caused by our negligence;
27.3.2. Under section 2(3) of the Consumer Protection Act 1987;
27.3.3. For fraud or fraudulent misrepresentation; or
27.3.4. For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
27.4. We accept no liability for any loss of income or revenue, loss of business, loss of profits or contracts, loss of
anticipated savings, loss of data, waste of management or office time or for any indirect or consequential loss or
damage of any kind However arising and whether caused by tort (including negligence), breach of contract or
otherwise, even if foreseeable.
27.5. Where You buy any Product from a third party seller through our site, the seller's individual liability will be set out in
the seller's terms and conditions.
28.1. The Site and Content is provided “AS IS” and on an “AS AVAILABLE” basis.
28.2. The material displayed on Our Site is provided without any guarantees, conditions or warranties as to its accuracy.
28.3. To the extent permitted by law, We, other members of Our Group and third parties connected to Us hereby expressly
28.3.1. any liability for all representations, conditions, warranties and other terms, either express or which might
otherwise be implied by statute, common law or the law of equity, including those relating to satisfactory
quality, fitness for a particular purpose, non-infringement, compatibility, security, accuracy, timeliness,
completeness, uninterrupted service, freedom from errors and defects, correction of errors and defects,
and the freedom from viruses or bugs of the server hosting the Site;
28.3.2. any liability for any errors, omissions or inaccurate Content on the Site
28.3.3. any liability for any losses arising from any action taken on the basis of the Content
28.3.4. any liability that may result from any distributed denial of service attack or the transmission of any
Destructive Feature via this Site or via any Content which is available for You to download from the Site
28.3.5. any liability in connection with the use or inability to use Our Site, any Websites linked to it and any material
posted on it
28.4. We use reasonable endeavours to protect this Site from Destructive Features. However, We do not warrant that:
28.4.1. the Site, its servers, downloadable files or e-mails which may be sent by Us, are free from any Destructive
28.4.2. that the Site will be compatible with all hardware and software which You may use.
29.1. Nothing in these Terms, including any exclusions and limitations, is intended to limit any rights You may have as a
consumer under local law or other statutory rights which may not be excluded nor in any way to exclude or limit Our
liability to You for death or personal injury resulting from Our negligence or that of Our employees or agents.
30.1. Please review these Terms regularly to ensure that You are aware of any changes made to these Terms. It is Your
responsibility to check regularly to determine whether the Terms have been changed.
30.2. We reserve the right, at Our discretion and without notice to You, to make changes to any part of the Site, the
Content or these Terms at any time.
30.3. Any changes to these Terms take effect immediately on Your first use of the Site after any amended terms have
been posted. By continuing to access and use the Site after any amended terms have been posted You agree to be
legally bound by any amended terms. If you do not agree to any change to the Terms then you must immediately
cease from using Our Site.
30.4. You will be subject to the Terms in applying at the time that You place an Order with us, unless any change to those
Terms is required to be made by law or governmental authority (in which case it will apply to orders previously placed
by You), or if We notify You of the change to those Terms before We send You the Dispatch Confirmation (in which
case We have the right to assume that You have accepted the change to the terms and conditions, unless You notify
us to the contrary within seven working days of receipt by You of the Products).
31.1. These Terms and any document expressly referred to in them represent the entire agreement Between us in relation
to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement Between
You and Us, whether oral or in writing.
31.2. We and You each acknowledge that, in entering into a Contract, neither You nor Us has relied on any representation,
undertaking or promise given by the other or be implied from anything said or written in negotiations Between You
and Us prior to such Contract except as expressly stated in these Terms.
31.3. Neither You or Us shall have any remedy in respect of any untrue statement made by the other, whether orally or in
writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party’s
only remedy shall be for breach of contract as provided in these Terms.
32.1. If We fail, at any time during the term of a Contract, to insist upon strict performance of any of Your obligations under
the Contract or any of these Terms, or if We fail to exercise any of the rights or remedies to which We are entitled
under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve You from
compliance with such obligations.
32.2. A waiver by Us of any default shall not constitute a waiver of any subsequent default.
32.3. No waiver by Us of any of these Terms shall be effective unless it is expressly stated to be a waiver and is
communicated to You in writing in accordance with these Terms.
33.1. If any of these Terms or any part of any term or any provisions of a Contract is determined by any competent
authority to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these
Terms are intended to be effective, then to the extent and within the jurisdiction in which that term (or any part of the
term) is illegal, invalid or unenforceable, it shall, in that state or country, be treated as severed and deleted from
these Terms and the remaining terms shall survive, remain in full force and effect and continue to be binding and
enforceable in that state or country.
34.1. We will not be responsible for any breach of these Terms by Us, or for any failure to perform, or delay in
performance of, any of our obligations under a Contract, caused by circumstances beyond Our reasonable control.
34.2. Our performance under any Contract is deemed to be suspended for the period that the circumstances beyond Our
reasonable control continues, and We will have an extension of time for performance for the duration of that period.
We will use our reasonable endeavours to bring the circumstances beyond Our reasonable control to a close or to
find a solution by which our obligations under the Contract may be performed despite the circumstances beyond Our
reasonable control.
35.1. Some Content is available for downloading from the Site. All downloaded Content is subject to these Terms.
36.1. All notices given by You to us must be given to New Image Office Design Limited at Nene Lodge, Funthams Lane,
Whittlesey, Cambridgeshire, PE7 2PB.
36.2. We may give notice to You at either the e-mail or postal address You provide to us when placing an order, or in any
of the ways specified in these Terms. Notice will be deemed received and properly served immediately when posted
on our Website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the
service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed,
stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail
address of the addressee.
36.3. Applicable laws require that some of the information or communications We send to You should be in writing. When
using our site, You accept that communication with us will be mainly electronic. We will contact You by e-mail or
provide You with information by posting notices on our Website. For contractual purposes, You agree to this
electronic means of communication and You acknowledge that all contracts, notices, information and other
communications that We provide to You electronically comply with any legal requirement that such communications
be in writing. This condition does not affect Your statutory rights.
37.1. These Terms are not intended to confer any benefit on a third party under the provisions of the Contracts (Rights of
Third Parties) Act 1999 save as provided for in this clause..
37.2. The contract Between You and us is binding on You and us and on our respective successors and assigns.
37.3. You may not transfer, assign, charge or otherwise dispose of a Contract, or any of Your rights or obligations arising
under it, without Our prior written consent.
37.4. We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations
arising under it, at any time during the term of the Contract.
38.1. Our Site and its Content is targeted at residents of the United Kingdom. Contracts for the purchase of Products
through our site will be governed by English law. These Terms shall be governed by and interpreted in accordance
with the laws of England and Wales and You irrevocably agree that the courts of England and Wales shall have
exclusive jurisdiction to settle any dispute which may arise out of, under, or in connection with these Terms, Your use
of the Site or any Content on it.
39.1. If You would like to set up a hypertext link or Deep-Link to Our Site or make use of any material on Our Site where
Our permission is required, please contact Us at NEW IMAGE OFFICE DESIGN LIMITED, Nene Lodge, Funthams
Lane, Whittlesey, Cambridgeshire, PE7 2PB. or by email to
Thank You for visiting Our Site.
NEW IMAGE OFFICE DESIGN LIMITED are committed to protecting and respecting Your privacy.
Personal Information
§ We collect Personal Information directly from You when You give the information to us
§ We keep information on Your activity with us, including Your visits to Our Site
§ We may use information from other companies about You
Purposes & Disclosures
§ We use this Personal Information to deal with Your requests and offer You other services
§ We may use information collected from Our Site to personalise Your repeat visits to Our Site.
§ We may disclose information to other selected companies so that We or they may offer their products or services to
Your choices
§ You may opt out of receiving marketing material from us.
§ You may opt out of receiving offers from others.
§ You have the right to see the information that We have about You and to get mistakes corrected.
§ To exercise Your rights please contact Us at NEW IMAGE OFFICE DESIGN LIMITED, Nene Lodge, Funthams Lane,
Whittlesey, Cambridgeshire, PE7 2PB. Our VAT number is 793053322 or by email to
1.1. We are committed to protecting and respecting Your privacy, and will use Our best efforts to safeguard Your privacy.
1.2. When You supply any Personal Information to Our Site We have legal obligations towards You in the way We use
that information. We must collect the information fairly, that is, We must explain how We will use it and tell You if We
want to pass the information on to anyone else. We will only use the data which We collect about You lawfully in
accordance with the Data Protection Act 1998.
1.3. This Policy explains how We collect and use any Personal Information You supply to us, when using Our Site. We
also explain about cookies, Our use of cookies and third parties' use of cookies and how You may reject such
1.4. Please read this Policy carefully. It is important. If You have any queries on Our use of Your Personal Information ,
please contact us.
2.1. When you place an Order on Our Site, we will ask You for Your Personal Information.
2.2. By giving any Personal Information to Us by using Our Site You consent to Us collecting that Personal Information
from You, using it and also contacting You in certain ways, as set out in this Policy.
2.3. We may collect and process:
2.3.1. Information that You provide to Us when You use Our Site, including information You provide when You register to use any part of Our site when subscribing to Our services when requesting further services when You enter any competition or promotion sponsored by Us and when You report a problem with Our Site
2.3.2. information that You provide when You contact Us in any way
2.3.3. the results of any survey that You complete at Our request for research purposes, although You do not
have to respond to them
2.3.4. details of transactions You carry out through Our Site and of the fulfilment of any orders You make
2.3.5. details of Your visits to Our Site, including but not limited to, traffic data, location data, Weblogs and other
communication data, whether this is required for Our own billing purposes or otherwise and the resources
that You access.
2.4. You warrant that :
2.4.1. any Personal Information that You give to us is true, accurate, current and complete in all respects
2.4.2. You will notify Us of any changes to the Personal Information You have given to Us
2.4.3. You will not impersonate any other person or entity or use a false name that You are not authorised to use
2.5. If You provide Us with information about another person, You confirm that they have appointed You to act for them,
to consent to the processing of their personal data including any sensitive personal data and that You have informed
them of Our identity and this Privacy Policy in accordance with which their personal data will be processed.
3.1. We may use Personal Information that You provide or that is obtained by us:
3.1.1. to register You with Our Site and to administer Our Site services
3.1.2. to process your Orders
3.1.3. to make decisions about You, for example by selecting products or services which We think will interest
You from the information We have
3.1.4. to keep You informed of such products and services (including events, special offers, discounts, offers,
competitions) that We feel might be of particular interest to You on by email, telephone, SMS text message
and other electronic messages such as picture, photo and video messaging, post, fax or otherwise
3.1.5. to administer any prize draws or competitions You may enter.
3.1.6. for assessment and analysis (e.g. market, customer and product analysis) to enable Us to review, develop
and improve the services which We offer
3.1.7. to ensure that content from Our Site is presented in the most effective manner for You and for Your
3.1.8. to provide You with information, products or services that You request from Us or which We feel may
interest You, where You have consented to be contacted for such purposes
3.1.9. to carry out Our obligations arising from any contracts entered into Between You and Us
3.1.10. to allow You to participate in interactive features of Our site, when You choose to do so
3.1.11. to notify You about changes to Our service
3.1.12. to administer Our Site
3.2. We may supplement the information that You provide to Us with information about You that We receive from third
4.1. If You are an existing customer, We will only contact You by electronic means (e-mail or SMS) with information about
goods and services similar to those which Were the subject of a previous sale to You.
4.2. If You are a new customer, and where We permit selected third parties to use Your data, We (or they) will contact
You by electronic means only if You have consented to this.
5.1. We may permit carefully selected third parties to use Your Personal Information, to provide You with information
about goods or services which may be of interest to You
5.2. We do not disclose information about identifiable individuals to Our advertisers, but We may provide them with
aggregate information about Our users. We may also use such aggregate information to help advertisers reach the
kind of audience they want to target. We may make use of the Personal Information We have collected from You to
enable Us to comply with Our advertisers’ wishes by displaying their advertisement to that target audience.
6.1. You have the right to ask Us at any time not to process Your Personal Information for marketing purposes, or to pass
Your details on to third parties for marketing purposes. If so, please contact us.
6.2. If You want to be removed from Our mailing list, please send an email to with the word
'remove' in the subject line and the email address that You wish to be removed within the email. Please note that it
may take up to 28 days to action Your request.
7.1. If You become aware that the Personal Information We hold about You is inaccurate, You may request that We
amend it. Any requests should be made in writing to us.
8.1. You have the right to request a copy of the Personal Information We hold about You. We charge a small fee, at a
level set under the Data Protection Act, for complying with requests for information. Please address requests to
NEW IMAGE OFFICE DESIGN LIMITED, Nene Lodge, Funthams Lane, Whittlesey, Cambridgeshire, PE7 2PB. Our
VAT number is 793053322 or by email to
9.1. All information You provide to Us is stored on Our secure servers. Where We have given You (or where You have
chosen) a password which enables You to access certain parts of Our site, You are responsible for keeping this
password confidential. We ask You not to share a password with anyone.
9.2. We may keep Your Personal information on a remote server (or if on paper in secure storage) if We think that is
necessary for the proper care of it for records, audit and regulation reasons and may make paper copies of any of it.
We will ensure that all Personal Information supplied is held securely, in accordance with the Data Protection Act
9.3. For safety reasons We may store messaging transcript data (including message content, member names, times and
dates) arising from the use of Our Site for a period of at least six months.
10.1. If You breach Our Terms, We can use whatever information that is available to Us about You to stop such behaviour.
This may involve informing relevant third parties including as appropriate, Your employer, e-mail/Internet provider
and law enforcement agencies about the content and Your behaviour.
10.2. In accordance with Our security procedures We may also request proof of Your identity before disclosing certain
information to You.
11.1. We have a policy of continual improvement of Our Site. We therefore collect information automatically about Your
visit to it. This is used to help Us see browsing preferences and Our marketing and positioning of the Site.
12.1. Our Site may, from time to time, contain links to and from the Websites of Our partner networks, advertisers and
affiliates. If You follow a link to any of these Websites, please note that these Websites are outside Our control and
have their own privacy policies and that We do not accept any responsibility or liability for these policies. Please
check these policies before You submit any Personal Information to these Websites.
12.2. We are not liable for the practices of such third party Website operators in respect of Your Personal Information .
13.1. Unfortunately, the transmission of information via the internet is not completely secure. Although We will do Our best
to protect Your personal data, We cannot guarantee the security of Your data transmitted to Our Site. Any
transmission is at Your own risk. Once We have received Your information, We will use strict procedures and
security features to try to prevent unauthorised access.
13.2. We take appropriate steps to keep secure any records which contain Your Personal Information both online and offline.
We use firewalls to protect the information on Our servers.
13.3. You accept the inherent security risks of providing information and dealing on-line over the Internet and will not hold
Us responsible for any breach of security unless this is due to Our negligence or wilful default.
13.4. We will take reasonable precautions to prevent the loss, misuse or alteration of Your Personal Information Our
employees, contractors and agents may be given access to any Personal Information which We collect, but their use
shall be limited to the performance of their duties in relation to facilitating Your use of the Site.
13.5. Our employees, contractors and agents who have access to Your Personal Information are required to keep that
information confidential and are not permitted to use it for any purposes other than to enable You to use the Site or
to deal with requests which You submit to us.
14.1. Email which You send to Us or which We send to You may be monitored by Us to ensure compliance with
professional standards and Our internal compliance policies.
14.2. Monitoring is not continuous or routine, but may be where there are reasonable grounds for doing so. Occasional
spot checks or audits may also be undertaken in accordance with Our internal policies.
15.1. The internet is global and it is possible that information You provide to Us will be temporarily transferred via a route
outside the European Economic Area as it passes Between You and us.
15.2. In carrying out the activities specified in this section, We may transfer data to reputable companies outside the
European Economic Area.
15.3. We take steps to ensure that Your information will be afforded the same level of protection as that required of Us
under applicable UK data protection legislation.
16.1. We may give information about You to the following:
16.1.1. to third parties to enable them to promote certain services to us, for example Web listing
16.1.2. to Our employees and agents to administer any accounts, products and services provided to You by
Us now or in the future
16.1.3. to other organisations for the administration of prize draws or competitions
16.1.4. to anyone to whom We transfer or may transfer Our rights and duties under Our agreement with You
16.1.5. if We have a duty to do so or if the law allows Us to do so
16.1.6. in connection with any legal proceedings (including prospective legal proceedings)
16.1.7. in order to establish, exercise or defend Our legal rights
16.1.8. in the event that We buy or sell any business or assets, in which case We may disclose Your Personal
Information to the prospective seller or buyer of such business or assets
16.1.9. if NEW IMAGE OFFICE DESIGN LIMITED or substantially all of its assets are acquired by a third
party, in which case Personal Information held by it about its customers will be one of the transferred
16.1.10. if We are under a duty to disclose or share Your Personal Information in order to comply with any legal
obligation, or in order to enforce or apply to enforce Our Terms, other agreements; or to protect the
rights, property, or safety of Us, Our employees, Our customers, or others. This includes exchanging
information with other companies and organisations for the purposes of fraud protection and credit risk
16.2. We may disclose Your Personal Information to any member of Our Group.
16.3. We operate Our information technology systems but some data processing in relation to Web and email services is
carried out on Our behalf by a third party. We may provide aggregate statistics about Our users and traffic patterns
and related Site information to reputable third-parties, but these statistics will include no personally identifying
information. We endeavour to ensure appropriate security measures are in place to prevent unauthorised disclosure
of Personal Information .
17.1. Your browser also generates other information, including which language the Site is displayed in, operating system,
browser type, and Your IP address. Your IP address is automatically logged by Our servers and used to collect traffic
data about visitors to Our Sites, including analysing trends, administering this Site and tracking Your usage of this
17.2. This is statistical data about Our users’ browsing actions and patterns, and does not identify any individual.
18.1. Cookies are small pieces of information which may be sent by a Web server (such as that used to run this Site) to an
individual's computer which are then stored on that computer's hard drive.
18.2. Cookies record certain information about Your online browsing, for example the type of Web browser You are using.
18.3. Cookies do not contain confidential information such as Your home address, telephone number or credit card details.
18.4. There is more information to help You on this link:
19.1. Cookies and similar tracking devices are used by Us to identify when a visit from a user of Your computer is made to
this Site and to keep track of Your browsing patterns on the Site.
19.2. They help Us to improve Our Site and to deliver a better and more personalised service. They enable us:
19.2.1. to estimate Our audience size and usage pattern
19.2.2. to store information about Your preferences, and to allow Us to customise Our Site according to Your
individual interests
19.2.3. to speed up Your searches
19.2.4. to recognise You as a previous visitor to Our Site when You return to Our site
19.2.5. to monitor the way in which Our Site is used, including determining how frequently particular pages are
visited and which are the most popular areas of Our Site.
19.2.6. to personalise Your browsing
19.2.7. to track Your interests so We can improve this Site for Your benefit and keep Our Site relevant to its
19.2.8. to understand who has seen which pages and advertisements
19.3. Depending on the type of cookie We use, cookies also allow Us to make Our Site more user friendly, for example,
permanent cookies allow Us to save Your password so that You do not have to re-enter it every time You visit Our
19.4. Please note that Our advertisers may also use cookies, over which We have no control.
19.5. These tracking devices are restricted for use only on this Site and are not used to transfer any Personal Information
to any third party which is not directly connected with the operation of this Site.
19.6. Unless You have adjusted Your browser setting so that it will refuse cookies, Our system will issue cookies when You
log on to Our site.
20.1. You may refuse to accept cookies by activating the setting on Your browser which allows You to accept all cookies,
to notify You when a cookie is issued, or not to receive cookies at any time. However if You select this last setting
You certain personalised services cannot then be provided to You and accordingly You may not be able to take full
advantage of all of the features and services on Our Site.
20.2. We do not exchange cookies with any third party Websites or external data suppliers.
21.1. Just click on a cookie to open it. You will see a short string of text and numbers. The numbers are Your identification
code, which can only be seen by the server that gave You the cookie.
22.1. If You would have any questions about our privacy policy, please contact Us at NEW IMAGE OFFICE DESIGN
LIMITED, Nene Lodge, Funthams Lane, Whittlesey, Cambridgeshire, PE7 2PB. or by email to